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Monthly Archives: May 2014

Have the brand sponsored boutiques changed the customer service experience?

Way back in June 2011 Nichols Hayek Jr told Joe Thompson of WatchTime magazine in an interview that U.S. watch retailing was amongst the worst in the U.S. http://swisswatchwire.com/2011/05/in-an-extraordinarily-frank-interview-with-joe-thompson-in-the-june-2011-edition-of-watchtime-swatch-group-ceo-nick-hayek-j.html He proposed a change in the customer’s experience with more knowledgeable sales people and fewer discounts in brand sponsored boutiques. This week I am in Las […]